At Virgin Atlantic Airways, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo.

In a nutshell

In this role as Cargo Operations Officer, you'll optimally monitor and manage third-party handling company’s performance in achieving Service Level and Standard Ground Handling Agreements and per the Cargo business objectives. Whilst ensuring the highest standard of Customer Service and Simultaneously ensuring the safety and security of all aspects of the operation are monitored and maintained at all times.

Day to day

• Provide Flight Build Plans to the Third-Party Ground Handler
• Audit the performance of the Third-Party handling companies
• Make sound operational decisions at short notice, taking into consideration commercial issues, security, safety, customer service, long and short-term impact, and any potential impact in other areas of the company.
• Respond to requests, enquiries, and queries, from whatever source - customers, internal customers, suppliers, in a timely and professional manner. Ensuring that the flow of communication between all parties is accurate and effective and that the highest level of service is always maintained.
• Maintain good communication and develop effective working relationships at all levels within all areas of the business.
• Act as the point of reference and contact across the Virgin Atlantic Ramp handling process for the delivery of the day’s LHR Cargo loading Operation.
• Monitor the smooth handling of cargo by third-party handling companies on the ramp, especially when in progress between handling companies, dealing with any discrepancies or problems that might arise effectively and efficiently.

About You

Do you have the ability to remain motivated and work on your own initiative with minimum supervision? Can you combine technical skills with those of Customer Service and commercial awareness? Then this could be the role for you!

Alongside the above, we're looking for the following:

• Have a broad basic knowledge of the cargo industry, being able to recognise industry terms of reference, and paperwork requirements and to be confident in using associated reference manuals (IATA, COM etc)
• Skilled at supplier performance management and high attention to detail
• Working experience with Microsoft Office applications including Outlook SharePoint, Excel, Word
• Proven track record in operations within the field of airfreight or logistics, alongside a solid understanding of Customs regulations and documentation requirements
• Experience operating in a fast-paced warehouse environment
• Strong communication and influencing skills and experience

If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you!