Crew Controller

Do you want to influence the pulse of aviation – for real?

As a Crew Controller at SAS, you step straight into the heart of our daily operations. Working in our Operations Control Center (OCC), your decisions make a visible difference every day—ensuring the right crew is in the right place at the right time across SAS Scandinavia, SAS Link, and SAS Connect.

If you thrive in a fast paced, time critical environment and enjoy solving complex operational challenges with a calm and structured approach, this could be the role for you.

Challenges you will work on

In this role, you will play a key part in safeguarding operational quality, punctuality, and cost efficiency by ensuring crew rosters remain legal, robust, and optimized. Your responsibilities include:

• Continuously optimizing planned crew resources with focus on safety, quality, punctuality, regularity, and cost efficiency.
• Developing and implementing solutions to short term operational disruptions, traffic disturbances, and ad hoc schedule changes.
• Minimizing the impact of irregularities on crew through effective crew tracking, system usage, and decision making.
• Safeguarding compliance with Operations Manuals, collective agreements, internal policies, and regulatory requirements.
• Monitoring KPIs, proactively identifying improvement areas, and supporting performance development.
• Securing crew qualifications and training execution for cabin and flight deck crew to avoid productivity loss and additional cost.
• Monitoring deviations from released schedules and coordinating recovery actions to reduce unmanned flights.

You will work closely with other OCC functions to ensure stable daily operations and effective disruption management.

The Team

You will be part of the Operations Control Center (OCC) at SAS, collaborating closely with colleagues across Crew Management, Roster Maintenance, Crew Support, Training Planning, and Resource Planning. Together, the team ensures safe, punctual, and efficient operations in a dynamic and demanding environment.

To be successful, we believe you have

• Minimum 3 years of experience from operational airline environments or similar complex, real time operational organizations.
• Experience in crew control, crew planning, operations control, or equivalent roles (highly desirable).
• Strong understanding of regulations, collective agreements, and internal policies related to flight operations and staffing.
• Strong IT proficiency and confidence working in operational systems (experience with CMS or similar tools is an advantage).
• Post secondary education in aviation, logistics, operations management, or equivalent relevant professional experience.
• Fluency in English and at least one Scandinavian language (Swedish, Norwegian, or Danish), written and spoken.

Personal attributes

• High integrity and strong sense of responsibility.
• Logical and analytical with confidence handling numerical data.
• Structured, process oriented, solution  and result driven mindset.
• Ability to manage multiple parallel tasks in time critical, high pressure situations.
• Decisive with strong prioritization skills under stress.
• Profound ability to get people “on board” building strong and trustful relationships with crew

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including: 

• Travel Perks: Enjoy discounted travel opportunities around the world with SAS. 
• Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga. 
• Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals. 
• Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge. 
• Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths. 

Additional information

Deadline for application: 22/05/2026. Please send us your CV as soon as possible, as interviews are conducted continuously, and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email, due to GDPR regulations. If your profile is deemed a good match, the next step in the process will be a video interview.

Desired start date: 01/09/2026 

Position: Fulltime (100%) starting with a 6-month probation period 

This position is based in Frösundavik, Solna (Stockholm), and you will be expected to work onsite. 

A background check will be conducted at the final stage of this recruitment process, as this role is security classified. If you are aware of any specific matters that may come up during this background check, we kindly ask you to be transparent about them during the recruitment process.