The Aircraft Management Support Staff ensures effective coordination and Level I support across multiple business units, including Flight Operations, Training, and Administration, as well as related operational and technical matters. This includes managing clients’ technical requests, such as aircraft upgrades, connectivity installations, and cabin refurbishments.

The position reports directly to the VP Aircraft Management. The role involves responding to aircraft management-related inquiries and supporting client requests in a timely, accurate, and professional manner.

In addition, the Aircraft Management Support Staff assists with monitoring and follow-up activities, working closely with relevant internal teams and external stakeholders to ensure proper handling and resolution of all matters.

 

As an Aircraft Management Support, you will be in charge of the following tasks:

Aircraft Management Support

• Support the Aircraft Management department on client queries
• Be a focal point for clients and coordinate with all departments for all Level I subjects

Aircraft Maintenance & Technical Coordination

• Coordinate scheduled and unscheduled maintenance events across assigned aircraft

Cost Control & Budget Management

• Support MCS team as required on Review maintenance quotes, work scopes, and invoices for accuracy and cost-effectiveness
• Track maintenance conditions (credit, specific conditions)  against approved quotes

Stakeholder Coordination

• Interface with charter sales, operations, and crewing departments to minimize operational disruption
• Coordinate with insurance, warranty providers, and OEM support programs where applicable
• Support aircraft owner meetings and reporting with technical input

 

• Minimum 3–5 years’ experience in aircraft management, maintenance coordination, CAMO, or MRO environment
• Strong knowledge of business aviation aircraft (e.g., Bombardier, Gulfstream, Dassault, Airbus ACJ, Boeing BBJ)
• Solid understanding of continuing airworthiness requirements
• Proven ability to manage multiple aircraft simultaneously in a fast-paced environment
• Fluent in English (spoken and written); additional languages are an advantage
• Proficient in MS Office
• Excellent organizational and coordination skills
• Strong technical understanding of aircraft systems and maintenance programs
• Commercial awareness and cost-control mindset
• Clear and professional communication skills with owners, crews, and vendors
• Ability to perform under pressure, including AOG and time-critical scenarios
• Detail-oriented with a strong compliance and safety culture
• Proactive, solution-oriented, and safety-driven
• High level of professionalism and discretion
• Strong sense of ownership and accountability
• Team-oriented with the ability to work independently